Cool Expert Privacy Policy

This privacy policy is for this website, served by Cool Expert Limited, and governs the privacy of its users who choose to use it in accordance with the GDPR 2018

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Cool Expert is committed to ensuring that your privacy is protected.  Any data provided, which can be used for identification will be used in accordance with this privacy policy.

Cool Expert might change the privacy policy from time to time by updating it in accordance with General Data Protection Regulation. The policy will come into effect from 25th of May 2018.

What we collect

We may collect the following information:


Contact information including phone number and email address

Demographic information such as preferences and interests

Other information relevant to product requirements and offers.


What we do with the information collected

We may require this information to understand your needs and provide with a better service, and in particular for the following reasons:

·       Internal record keeping.

·       We may use the information to improve our products and services.

·       We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·       We may contact you by email. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cool does not use cookies directly.

External Links

Cool Expert website may contain links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·       if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by pressing the unsubscribe button, writing to, or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may be of use and with your consent.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would require a copy of the information held on you please write to:

Cool Expert Limited

5 South Charlotte Street, Edinburgh, EH2 4AN

United Kingdom

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 


Data Erasure

Cool Expert may be asked to Data Erasure. This entitles you in accordance with the GDPR 2018 to having your personal data erased by Cool Expert when no longer relevant for purpose.

You have the right to file a complaint to the Information Commissioners’ Office if you believe we have not complied with the legal requirements of the General Data Protection Regulation 2018 in regard to the use of your personal data.